Returns & Exchange

Change of mind or there's an issue with your purchase? No worries! Give us an e-mail and we will sort it out for you!

We have a 30 day returns policy since the date of purchase. For any returns, please send us the invoice number and date of purchase so one of our customer service teams can help you as soon as possible.

Damaged or Incorrect Items

For any damaged or incorrect items, we will send a replacement or give a refund accordingly.  
Please attach a photo of the damaged or incorrect product and send it to info@akmenature.com.au.  
Please do not dispose of the item until someone from our team has contacted you.

Change of mind

We are happy to give a refund if it’s not in the following list of categories.
  • Perishable items
  • Intimate or sanitary goods
  • Personal care items & cosmetics
  • Digital downloads
  • Gift cards
  • Final sale items
With a change of mind items, unfortunately, it is not eligible for the free return postage and will need to be covered under personal costs.